Privacy Policy

1.What we collect

We collect two kinds of information: what you give us, and standard technical data your browser sends.

• Information you provide through the contact form: the topic you choose, your name, company, email and message, your phone number if you give it, and, if you choose to answer, your industry and how you heard about us.
• With an inquiry, how your visit started: the first page you viewed, the website that sent you (for example a search engine), any campaign label in that link, how many pages you viewed, and the page you were on before the contact form. Your browser keeps this for the current visit only, and it reaches us only if you send the form.
• Files you upload with the contact form (up to 5, 50 MB each), such as drawings, 3D models or photos. We use them to answer your inquiry, quote and do the work.
• If you subscribe to Insights by email: your email address.
• Information you send us by email, such as drawings, specifications or a résumé. We use drawings and specifications to quote and do the work, and a résumé to consider you for suitable roles.
• Technical data collected automatically: your IP address, device and browser type, and the pages you view. Our hosting provider, Vercel, records these to deliver and protect the site, and Google Analytics 4 and Microsoft Clarity record them too if you accept cookies.

2.How we use it

We use your information to answer your inquiry and prepare quotes, to provide service and parts, to send Insights posts if you subscribe, to consider you for a role if you send a résumé, and to run and improve the site. We do not sell your personal information.

3.Cookies, analytics, and email

We use Google Analytics 4 and Microsoft Clarity to understand how the site is used and improve it. Google Analytics 4 counts visits and shows which pages people use. Microsoft Clarity records how visitors use each page, such as clicks, scrolling and mouse movement, but never what you type into the contact or newsletter form. They load only after you accept cookies in the banner, and you can change your choice at any time with the “Cookie settings” link at the foot of every page. Our Cookies page lists what each one sets.

When you send the contact form, Resend, our email provider, delivers it as one email to the CMD inbox for the topic you chose (sales, service, parts or HR). The website keeps no copy of the message. Files you upload are stored privately by Vercel, our hosting provider, in the United States; the team opens them through links in that email, and they’re deleted automatically 90 days after the inquiry.

If you subscribe to Insights, your email address is kept with Resend and used only to send new Insights posts. Every email has an unsubscribe link, and unsubscribing stops them.

4.How we share it, and how long we keep it

We share personal information with service providers who help us run the site and respond to you: Vercel (hosting and file storage), Resend (email), our own email and business systems, and, if you accept cookies, Google Analytics 4 and Microsoft Clarity. We also share it within the DCC Automation Group when that helps answer you, for example with Dairy Conveyor Corp when your project includes the filled side of a line, or with a group service technician near your plant. We don’t sell or rent personal information. We share it with anyone else only when you ask us to, when the law requires it, or if all or part of our business is merged or sold, in which case it passes to the new owner.

How long we keep it:

• Inquiries that don’t lead to work: up to 3 years after our last contact, then deleted.
• Quotes, orders and project files: as long as our business and tax records require.
• A résumé: up to 2 years, or sooner if you ask us to delete it.
• An Insights subscription: until you unsubscribe. After that we keep only a note that you unsubscribed, so we don’t email you again.
• Files uploaded with the contact form: deleted from the website’s storage 90 days after the inquiry, or after 24 hours if the form was never sent. Copies the team saves follow the periods above.
• Analytics data: Google Analytics 4 deletes visit-level data after at most 14 months; Microsoft Clarity keeps its data for 30 days, and a small sample of recordings for up to 9 months.

5.Your rights and data security

Depending on where you live, you may have rights over your personal information. To use them, email sales@custommetaldesigns.com with “Privacy request” in the subject.

• You can ask us what personal information we hold about you, and ask us to correct or delete it. We’ll check that the request comes from you and reply within 30 days.
• You can stop Insights emails at any time with the unsubscribe link in each one, and change your cookie choice with the “Cookie settings” link at the foot of every page.
• The site runs only over encrypted connections (HTTPS). Each inquiry reaches only the CMD inbox for its topic, and access to the site’s accounts is limited to the people who run it. No method of sending data over the internet is completely secure.
• Files uploaded with the contact form are stored privately: they can be opened only through the signed links in the inquiry email.
• The site is meant for businesses. It isn’t directed to children under 13, and we don’t knowingly collect their information.

6.Changes and contact

We’ll post updates to this policy here with a new effective date.

Questions? Contact sales@custommetaldesigns.com, Custom Metal Designs, 921 W. Oakland Ave., Oakland, FL 34760.