Field Service
When the equipment needs hands on it, we come to you
Field service is CMD on your floor, anywhere in the country: emergency repairs, maintenance, line audits and upgrades for conveyor and robotic systems, backed by the DCC Automation Group's service team.
In summary
Custom Metal Designs provides nationwide field service for conveyor and automation equipment: emergency cable splicing, machinery repairs and maintenance, full line audits, upgrades, and robotic systems maintenance. CMD is part of the DCC Automation Group, whose service team numbers more than 125 trained and qualified professionals across the country. CMD has built bottle-handling equipment in Central Florida, near Orlando, since 1972 and is ISO 9001:2015 certified. Service is quoted per job: call our team for a quote.
01Preventive maintenance
A preventive maintenance program tailored to your needs
CMD's Preventive Maintenance Program is for customers buying new CMD equipment. For the first two years after installation, a CMD technician visits every six months to check the maintenance is being kept up, retrain operators where it's needed, and catch problems before they stop the line.
- A visit every six months for the first two years
- Maintenance checked against the machine's schedule
- Operators retrained where it's needed
- Problems caught before they stop the line
02What we cover
Field service for conveyors and robotic systems
One call covers the repairs, maintenance and upgrades that keep a line running, whether the problem is a broken cable or a robot cell that needs attention.
- Emergency cable splicing
- Machinery repairs and maintenance
- Full line audits
- Upgrades
- Robotic systems maintenance
How it works
How a service call works
Step 1: Share your equipment details
The machine, serial or job number, and the issue you are having.
Step 2: We plan the service response
We dispatch the right tech with the right parts.
Step 3: We confirm and head your way
We confirm the timing with you and send our team out quickly.
Coverage
Nationwide field service
We're based in Central Florida, near Orlando, and we go wherever your line is. As part of the DCC Automation Group, CMD works alongside the group's offices across the country.
- Custom Metal Designs
- DCC Automation office
- DCC regional office
Hover or clickTap a pin for details
The DCC Automation Group
Headquarters and manufacturing
38 Mt. Ebo Road S.
Brewster, NY 10509
845-278-7878Regional office and manufacturing
8360 Courthouse Blvd., Ste. 150
Inver Grove Heights, MN 55077
651-457-5200Regional office and manufacturing
5955 Hauck Street
Las Vegas, NV 89118
702-364-2000Regional office
15212 Connector Ln.
Huntington Beach, CA 92649
714-891-0883
DCC regional offices
Next step
Line down, or a job to schedule?
Your emergency is our priority. Tell us the equipment and the problem, and our quick response team will be in touch shortly.
Or call (800) 334-1777